Attention Outlook Users

If you are using Outlook client on your PC, you may be experiencing the following problems:


1. Outlook losing connection to Live@Edu email  for a period of time, anywhere from one hour to 3 hours.

2. See a delay in incoming email to your inbox.

Please note if you experience any of the above problems, you need to access email via Unaportal or log directly into your email at http://outlook.com/una.edu When logging in via http://outlook.com, your username will be your full email address and your password will be your Unaportal password.

We have an open ticket with Microsoft Support Technicians and hope to have the problems resolved soon.

Thank You,
Randy Horn
Director of Computer Services and Telecommunications

Junk Email Information

Please check your “Junk Email” folder for mail that may have gone there by mistake. If you find mail in the Junk folder that should not be there, please do the following:


If you are reading email from Unaportal:

1. Right click on the email

2. Click on “Junk E-Mail”

3. Click “Mark as Not Junk”

4. Check box to always trust messages from this sender.

If you are reading email from Outlook:

1. Right click on the email

2. Click on “Junk”

3. Click “Not Junk”

4. Check box to always trust messages from this sender.

Once you do this, the email will be moved to your inbox and any future emails from this sender will go to your inbox.

Entourage Users:

1. Click on junk mail folder

2. Click on red link at top of mail that warns about junk email.

3. Click on one of the three options (add user to contacts, mark all mail from sender as not junk, mark just THIS mail as not junk)


If you have questions or problems, please email helpdesk@una.edu

Thank You,
UNA Computer Services Support Team