Attention Outlook Users

If you are using Outlook client on your PC, you may be experiencing the following problems:


1. Outlook losing connection to Live@Edu email  for a period of time, anywhere from one hour to 3 hours.

2. See a delay in incoming email to your inbox.

Please note if you experience any of the above problems, you need to access email via Unaportal or log directly into your email at http://outlook.com/una.edu When logging in via http://outlook.com, your username will be your full email address and your password will be your Unaportal password.

We have an open ticket with Microsoft Support Technicians and hope to have the problems resolved soon.

Thank You,
Randy Horn
Director of Computer Services and Telecommunications

Junk Email Information

Please check your “Junk Email” folder for mail that may have gone there by mistake. If you find mail in the Junk folder that should not be there, please do the following:


If you are reading email from Unaportal:

1. Right click on the email

2. Click on “Junk E-Mail”

3. Click “Mark as Not Junk”

4. Check box to always trust messages from this sender.

If you are reading email from Outlook:

1. Right click on the email

2. Click on “Junk”

3. Click “Not Junk”

4. Check box to always trust messages from this sender.

Once you do this, the email will be moved to your inbox and any future emails from this sender will go to your inbox.

Entourage Users:

1. Click on junk mail folder

2. Click on red link at top of mail that warns about junk email.

3. Click on one of the three options (add user to contacts, mark all mail from sender as not junk, mark just THIS mail as not junk)


If you have questions or problems, please email helpdesk@una.edu

Thank You,
UNA Computer Services Support Team

Quick Answers to Common Email Questions

Why Does My Outlook Not Work?

If you were using Outlook with the old email system, your Outlook must be re-configured to work with the new system. This will include removing the old email account and adding the new account. Please use this link for instructions to configure Outlook:

http://www.una.edu/compcenter/live/How%20to%20Setup%20Outlook%20for%20Windows%20Live.pdf

If I use Outlook Express(all versions) or Outlook 2003, what do I do?
Outlook Express and Outlook 2003 will not work, please email cpsupport@una.edu for an upgrade.

I keep entering my username and password, but it will not log me in on Outlook or my Smart Phone?
When using Outlook or configuring your smart phone, your username will be jdoe@una.edu note, it is your FULL EMAIL ADDRESS with the @una.edu

I changed my password in Unaportal, but it does not work?
Please note when changing your password in Unaportal, do not use any part of your username, first name or last name.

It is recommended best practice to never use a name or dictionary word as a part of your password.

I saved my personal address book as instructed, but it is not showing in my new UNAPortal Address book?
You must configure Outlook for the new email system then import the saved address book into Outlook.

The link below contains all the information needed to completely configure your Outlook, Smart Phones, Address Books and Calendars:

http://www.una.edu/compcenter/live/index.html

As always please email helpdesk@una.edu for all questions and problems.

Thank You,
Computer Services Tech Support

CAUTIONARY Notice: FedEx and UPS virus emails

FedEx and UPS virus emails


Some UNA users have received an older email scam which attempts to convince email recipients to open an attached .zip file. The email appears to be from either FedEx or UPS and urges the user to open an attached invoice file. The .zip file, supposedly the invoice, contains a virus. This file should NOT be opened.

Delete suspicious email.

Please remain suspicious of any email asking for personal information or offering unlikely promotions. Phishing emails and email scams are increasing as the nation returns to school.


Randall Horn
Director, Computer and Telecommunications Services
University of North Alabama

Phishing Attempt-Your Mailbox Has Exceeded The Storage Limit-Changes in Spam Filtering at UNA

The two email messages below has been received by several UNA users. It is a phishing email so please delete it.

EMAIL #1

From: ri.Trimiew.Timonica [ri.Trimiew.Timonica@mail.bryantstratton.edu]
Sent: Wednesday, August 11, 2010 12:40 PM
Subject: Your Mailbox Has Exceeded The Storage Limit

Your Mailbox Quota Has Exceeded The Set Quota/Limit Which Is 20GB.
You Are Currently Running On 23GB Due To Hidden Files
And Folder On Your Mailbox.

Please Click the Link Below To ValidaAte Your Mailbox And Increase Your Quota.

Click here http://www.formstack.com/forms/?990182-clGAIggSKk

Failure To Click This Link And Validate Your Quota May Result In Loss Of Important Information
In Your Mailbox/Or Cause Limited Access To It.

Thanks
System Administrator


EMAIL #2

From: Webmail Administrator [ddewey@villanova.edu]
Sent: Wednesday, August 11, 2010 1:11 AM
Subject: Webmail Quota/Storage Upgrade
________________________________________

To ensure quick, responsive e-mail services, it is necessary to establish
limits on the amount of e-mail each user may store on the system.
The volume of e-mail you are storing on the Central e-mail system is
now exceeding your normal space allocation. To request for more
storage space on your webmail account, simply click here




You may see a change in the amount and nature of spam/malicious email you receive now that we’ve converted to Microsoft Live@edu. In the past UNA provided spam/virus filtering but that is no longer an option. Now Microsoft provides spam/virus filtering for all UNA mail.



Thank You,
Randy Horn



Director of Computer Services and Telecommunications