Phone Outage Reminder

ITS is scheduling the last phase of the new phone system implementation on March 25th thru March 27th. This will require ITS to take the phone system offline during this time. Once this process has been completed we will be able to shut down and remove the old PBX.

Sorry in advance for any inconvenience this may cause.

Thanks for your patience and understanding during this transition.

Social Engineering Red Flags

PDF 0-day Vulnerability

Last week, Adobe warned customers that a few new exploits that target Acrobat Reader were being exploited in the wild. Keep an eye out for patches that are expected soon. The exploits are particularly nasty, as they use a new blackhat technique to escape the sandbox technology used in reader. The irony is that this sandbox was created to prevent the impact of vulnerabilities such as these. PLEASE BE VERY CAUTIOUS BEFORE you open any PDF you did not ask for. Link: http://www.adobe.com/support/security/advisories/apsa13-02.html

The link below is a Social Engineering Red Flag document (yes, ironically it -is- a PDF) with the 22 Red Flags you need to watch out for. It contains Kevin Mitnick's 30+ year hacking experience distilled into one page you can stick on the wall!
Link: https://s3.amazonaws.com/knowbe4.cdn/SocialEngineeringRedFlags.pdf

Source: CyberheistNews - http://www.knowbe4.com/cyberheist-news/

E-Mail upgrade and downtime

We are writing to inform you that we will be upgrading our e-mail system during our Spring Break.  Our system will be upgraded from Microsoft’s Live@EDU system to their latest product, Office365.  Some of the benefits will be:

·         Mailbox size (quota) will increase from 10GB to 25GB (2.5 times the current storage)

·         You will have access to Word, Excel and other Office applications online

·         Access to SharePoint Online to allow online collaboration

·         Your e-mail address will NOT change

·         Your password will NOT change

This change is necessary due to Microsoft’s requirements and end of support announcement for its Live@EDU product.  Our upgrade timing was selected to utilize funding available from Microsoft and minimize the financial and business impact at UNA. Also, as time draws near to the upgrade, we will send reminders regarding this outage and more information regarding the upgrade itself.  For information regarding Office365, you can view our web site at http://www.una.edu/its/office365/index.html.

This downtime will begin on Friday, March 22, 2013 at 4:30PM and may last throughout our Spring Break.  During this time, your UNA e-mail WILL NOT be available via any method (UNAPortal, outlook.com, Outlook or other client on your computer, smart phones, tablets, etc.).  If you will require e-mail communication with individuals during that time, please notify them and provide an alternate e-mail address for them to use.

During the upgrade, please monitor the UNA website (www.una.edu), UNA’s Facebook page (https://www.facebook.com/northalabama), UNA’s Twitter account (https://twitter.com/north_alabama) and the UNAPortal Login Page (http://unaportal.una.edu) for updates.  We will attempt to keep you up-to-date via these outlets as progress is made.

If you have any questions regarding this update, please send an e-mail to helpdesk@una.edu.

Scheduled Phone Outage

ITS is scheduling the last phase of the new phone system implementation on March 25th thru March 27th.  This will require ITS to take the phone system offline during this time.  Once this process has been completed we will be able to shutdown and remove the old PBX. 

Sorry in advance for any inconvenience this may cause. 

Thanks for your patience and understanding during this transition.

Randall Phifer

Self-Service Banner New Look

Beginning Saturday, February 19, 2011, Self-Service Banner will have a new look in terms of page colors and presentation and there is additional functionality, such as bread crumbs.  The changes will result in improved aesthetics and should provide a richer, more user-friendly experience.    In short, Self-Service may look different, but it will still function as before (i.e. the clicks are still the same).  Thank you for your understanding as we strive to improve your online experience at UNA.

Attention Outlook Users

If you are using Outlook client on your PC, you may be experiencing the following problems:


1. Outlook losing connection to Live@Edu email  for a period of time, anywhere from one hour to 3 hours.

2. See a delay in incoming email to your inbox.

Please note if you experience any of the above problems, you need to access email via Unaportal or log directly into your email at http://outlook.com/una.edu When logging in via http://outlook.com, your username will be your full email address and your password will be your Unaportal password.

We have an open ticket with Microsoft Support Technicians and hope to have the problems resolved soon.

Thank You,
Randy Horn
Director of Computer Services and Telecommunications

Junk Email Information

Please check your “Junk Email” folder for mail that may have gone there by mistake. If you find mail in the Junk folder that should not be there, please do the following:


If you are reading email from Unaportal:

1. Right click on the email

2. Click on “Junk E-Mail”

3. Click “Mark as Not Junk”

4. Check box to always trust messages from this sender.

If you are reading email from Outlook:

1. Right click on the email

2. Click on “Junk”

3. Click “Not Junk”

4. Check box to always trust messages from this sender.

Once you do this, the email will be moved to your inbox and any future emails from this sender will go to your inbox.

Entourage Users:

1. Click on junk mail folder

2. Click on red link at top of mail that warns about junk email.

3. Click on one of the three options (add user to contacts, mark all mail from sender as not junk, mark just THIS mail as not junk)


If you have questions or problems, please email helpdesk@una.edu

Thank You,
UNA Computer Services Support Team